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Playa La Ropa S/N
Zihuatanejo, Guerrero 40880 Mexico
T: +52 755 555 5500
F: 52 755 554 2758

866 905 9560

Frequently Asked Questions


General Topics - Preguntas Generales

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What languages are spoken by the employees at the property?

Spanish & English

What is the appropriate dress in the various areas on property?

Barefoot is acceptable in most facilities during the day and night. However, guests are to wear sandals or flip flops as well as t-shirts (sleeves or sleeveless) when visiting restaurants for breakfast and lunch. Dress code for dinner is casual elegant which means that guests wearing Bermuda shorts and collared shirts are accepted.

Do you have a loyalty program?

Yes, Viceroy Hotels and Resorts are part of the DISCOVERY loyalty program, a program designed with you in mind. Learn more or enroll in this program.

Are there welcome amenities in the lobby for arriving guests?

Cold facecloths & local candy bar are provided to our guests upon arrival. In addition, welcome drinks can be delivered to the room according to guest preferences.

What credit cards does the property accept?

Amexco, Visa, and Master Card

What is the recommended currency?

Mexican Pesos

Arrival - Llegada

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Is early check-in or late check-out possible under certain circumstances? Alternatively, are dressing rooms available for early-arriving guests?

Early check in or late check out is based on availability, dressing rooms are provided based on availability as well.

How far is the hotel from the airport?

Viceroy Zihuatanejo is located 20 minutes away - by car - from the airport.

Which major car rental companies are present at the airport?

Hertz, Budget & Alamo.

What other airport/hotel transportation options are available, such as taxis, shuttles, limos, etc.? Where are they situated? What hours do they operate? For scheduled services, what are the departure times? What is the cost for each? What forms of transportation (ex: Taxi) are recommended by the hotel.

Taxis and suburban service are available outside the airport baggage claim right beside the car rental counter. They operate according to arrival flights schedules to service all airlines passengers. Shuttles and limos are not available for Viceroy Zihuatanejo. Hotel recommends and arranges airport transportation service. This service can be also arranged through the Tour Desk.

May I pre-book, airport-to-hotel transportation? If so, with whom? How far in advance do I need to book? What is the cost?

Transfers from the Airport-Hotel may be booked through our Reservation agents at the time of booking or 24 hrs in advance. Regular car costs $42 USD & a Suburban is $85 USD plus 16% of tax.

Is parking available at the hotel? If so, how far is it from the Front Desk and guest rooms? Is it secure? Covered? Is there a fee?

Covered parking available for guests, next to the lobby. No fee & it is secure.

Guests Accommodations - Habitaciones y Requerimientos

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What type of pillows (feather, foam, etc.) are placed on each bed? Are any additional pillow types (and other items) available from Housekeeping? If yes, what are some examples?

Every room has 2 feather and 3 foam pillows. Housekeeping can provide extras of each upon request.

Are the floors carpeted, tiled, etc?

All guest room floors are wood or tile.

Is there any special information about the bathtubs? Are there soaker tubs? Jacuzzi tubs? Any other special characteristics? Are bath salts provided? Candles?

Our hotel does not have bathtubs, soakers, or Jacuzzi tubs. All rooms have showers only. Bath salts and candles are not provided. All suites have their own outdoor mini-pool.

Do the guestrooms have coffee/tea making facilities?

No. However, the hotel offers a daily morning coffee delivered to the room between 7 and 9:30 am, including croissants and tea if requested.

Do the guestrooms have mini-bars?

Yes, all guestrooms have a fully stocked mini-bar.

Are there welcome amenities in the guestrooms?

Yes, arriving guests will find hibiscus tea with mint and anise essence in their guestrooms.

How private are the rooms, especially the patio areas and the plunge pools?

Most of the rooms are very private, plunge pools are surrounded by plants.

Food and Beverage - Aliementos y Bebidas

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What are the operating hours of the two restaurants? What are the menus – or house specialties – in the two restaurants?

La Villa: 8am to 10:30 pm La Marea: 11am to 10:30 pm House specialties include Mexican contemporanean cuisine at La Villa Restaurant and Mediterranean cuisine at La Marea Restaurant.

What are the operating hours of the bars?

Bar at La Villa: 8am to 11pm. Bar at La Marea: 9am to 11pm, Coral Bar: 4pm to 11pm.

May guests make special requests for wine or other alcoholic beverages, in advance or on arrival? How?

Yes, this request can be done in advance through our Concierge.

Is room service available? During what hours? What is their menu?

Room service is available from 8am to 11 pm, breakfast, lunch and dinner menu is available in the rooms.

May special gifts – chilled champagne, for example - be ordered in advance by either the guests or their friends? What, how, and at what cost?

Special requests can be ordered through our concierge for guests in house or guests arriving. They can place the request by calling the concierge. An authorization form needs to be filled. There is no fee for the service.

Are Cuban cigars available at the hotel?

Yes: Cohiba, Monte Cristo, Romeo & Julieta brands.

Recreation and Entertainment - Recreacion y Entretenimiento

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How safe is the swimming at the beach? Are there abrupt drop-offs? Are there rip Viceroy, etc? Is swimming possible and safe at night?

The ocean is "ideal for swimming and every kind of water sport year round". Safe at any time and no abrupt drop offs.

What is the water temperature of each of the pools? Of the water at the beach?

Water temperature of pools is similar to the beach water that according to web site climate section goes from 68ºF to 89ºF

What type of yoga is available at the property?

Yoga class is available on request by a certified teacher who practices Hatha and Astanga Yoga. Please see the Yoga & Fitness page for details.

Can sports activities (ex: snorkeling) be pre booked? How? At what cost?

Tours and sport activities can be booked through our tour desk in advance and during guest stay as well. Prices are provided by the tour desk and are from $72 USD for the 2 1/2 hr Sunset Tour, to $141 USD for the 5 hrs Safari Tour. Prices are per person and all leave from the hotel, they all include transportation.

Is there one or more “must see” local attractions, recommended by the hotel management? Any unique options?

Recommendations on specific local attractions are offered through the Tour Desk staff who provides detailed information. Please also see the Sports & Recreation section on the website.

Miscellaneous - Miscelaneos

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Is there high-speed Internet access? Where – in room, public areas, beach, etc.? From: wired? wireless? Cost?

High speed wire and wireless internet is available throughout the property and there is a business center open 24 hrs. It is a complimentary service.

Does the hotel offer cuban cigars?

Depending on the availability within Mexico, Viceroy Zihuatanejo offers cuban cigars. Check with the Concierge Staff to see if any are available during your stay. 

Does Viceroy Zihuatanejo welcome pets?

Viceroy Zihuatanejo only welcomes certified service animals. Proof of certification will be required upon check-in. There will be a one time $150 pet cleaning fee, and this includes pet amenities upon arrival. 

Is there cell phone coverage at the property? Are there any problems with reception related to any of the major US cellular telecommunications carriers?

There is cell phone coverage at the property. Guests must verify with their US carriers if their services include reception in foreign cities which most of them do.

What are the ADA accessibility features at the hotel?

Our hotel features the following ADA accessible features:

  • Accessible guest rooms with a minimum of 34 inch wide opening 
  • Pool entrances are accessible by a wooden ramp
  • Restaurants and lounges are all accessible by a wooden ramp           
  • Main entrance is accessible by a wooden ramp
  • Pathway to registration desk is accessible  
  • Registration desk is accessible    
  • Route to accessible guest rooms is accessible
  • Service animals are allowed for persons with disabilities

Is there a gift shop on property? During what hours is it open? What does it sell?

Gift Shop "La Boutique" opens from 9am to 7pm, offers Mexican handcraft, casual and beach clothing, fashion accessories such as glasses, sandals, hats, bags, silver jewelry, snacks, newspapers, suntan lotions, toothbrush, etc.

What is the security situation at the property? What is the security situation in the town?

The hotel has 24 hour security staff. Security patrols are present in the town at all times. Taxis are safe and are available outside almost all restaurants and stores.

What are the locks and additional security devices on the guestroom doors? Do the patio doors lock?

All guestroom doors are locked from inside.

Is there a hospital or medical clinic in the vicinity where the staff speaks English? What are its hours of operation?

Hospital and private clinics are open 24 hours. Some have bilingual staff and the hotel does have a bilingual doctor on call.

Is the water safe for drinking? Is bottled water served at the hotel? Is it provided free or at a fee in guestrooms?

Water is potable but we do not recommend it for drinking. Purified and bottled water is served at the hotel and provided at no cost in the guest room.

Are there any consulates in the vicinity? For which countries?

There is one consulate and it is for the US.